Head Office

Moor Row, Cumbria, CA24 3JZ



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01946 817 209

Office Manager

We are looking for an experienced administrator, Office Manager / PA to work for Prima Uno in the main office based in Cleator Moor, Cumbria. You will be supporting the smooth running of the office. We want someone who is professional, caring, proactive and someone who wants to make a difference.  This will be a long-term permanent role.

Office Manager Experience

As the Office Manager you will be customer focused and well organised. It is essential that you have excellent communication skills and previous administration or office management experience. A willingness to learn and a passion for providing dedicated support to the team will be the key to success in this position.

Attributes also include:

  • Previous experience as an office manager is essential
  • Experience of dealing with contractors, suppliers and clients
  • Ability to multitask and to stay organised
  • Experience of working with awarding bodies to ensure legal requirements are adhered to
  • Good working knowledge of Microsoft packages
  • Attention to detail
  • Ability to work well under pressure

Key roles and Responsibilities

  • Working in line with Prima Uno’s Standards and Expectations Booklet
  • Managing communication with external stakeholders
  • Complex diary management
  • Managing attendance and admissions
  • Drafting and implementing the practice’s policies and procedures as required and ensure compliance with various legal bodies
  • Responsible for compliance and ensuring the practise adheres to all legislation
  • Assisting with the retention of staff and setting up and conducting interviews, requesting references and carrying our pre-employment checks
  • Dealing with HR duties and ensuring holiday allowances are recorded and calculated accurately, creating personnel files for new staff, Organising / developing new staff contracts, inductions and passes, Staff appraisals and development of personal improvement plans , Organising interviews and meetings
  • Ensuring reception is always covered  and organising cover when required
  • Administering the annual appraisals process
  • General marketing duties including dealing with social media accounts and PR
  • Facilities management such as dealing with insurance, repairs and maintenance, managing IT Support
  • Procurement duties as required to ensure best value for services ranging from IT, Telephone Suppliers
  • Attending conferences and BECBC events with Sarah or in Sarah’s absence
  • Supporting all staff in Phoenix Court office
  • Manage Phoenix Court staff annual leave
  • Manage Prima Uno Calendar – all team
  • Manage info@primauno.co.uk emails
  • Look after Sarah’s in-box when required
  • General office management
  • Chair weekly staff meetings in Sarah’s absence
  • Quality Management System ISO 9001:2015 – maintain and conduct internal audits.  Desirable knowledge of ISO 9001:2008 but not essential as we have a QA person
  • Quality Management System ISO 44001 – Implement, maintain and conduct internal audits – Sarah Purdham will manage these, and training awareness will be given although this will not be a responsibility
  • Attend networking events to help promote Prima Uno
  • Assist in marketing campaigns with social media portals etc
  • Assist with Tender Portal management – log on and routinely search for new opportunities
  • Attendance at client meetings occasionally
  • Maintenance of SQEP records
  • Assist in the preparation of tenders
  • New Starter welcome pack
  • P4 Applications
  • Line manager for direct supports

The salary will be depending on experience – 30 – 37.5 hours a week.  Monday – Thursday 8.00 – 4.30am, Friday 8.00 – 13.00hrs

Reporting to Sarah Purdham – Managing Director.